Active Physiotherapy Brampton Privacy Policy

The Type of Information We Collect

When you visit our website, you don't need to give us any information that could identify you. However, for some parts of the site, you'll have to provide contact details like your name and email address to use certain services or features. The type of personal information we collect from you will depend on the services you decide to use.

Log and Usage Data

We collect information about how you use our site, such as your location and how you interact with our content. This helps us improve our services to better suit your needs. We use tracking tools to gather this information.

For example, to register on our website, we require your name and email address. This information is necessary for completing the registration process. If you prefer not to share your data and only use the public parts of our service, such as viewing our website, simply refrain from creating an account or submitting any personal information.

As a part of our effort to improve our services, we gather some basic information about our visitors such as gender and age. This data helps us determine the number of men and women using our services, which in turn enables us to design better products in the future.

Location Data

If you allow us, we may gather accurate location information from you. (for example, If you decide to activate the GPS feature on your device).

How We Use Your Information

We utilize your information to deliver the services you ask for.

Our aim is to personalize your experience with us. That is why we use your information to allow you to save items in your shopping cart and make purchases from our site.

We utilize your information to keep you informed about our products, services, and promotions that might capture your attention.

We may send you promotional emails regarding new events or project updates. However, you have the option to unsubscribe from these emails at any time. You can do this by clicking on the unsubscribe link found at the bottom of every email we send or by contacting us directly.

To post testimonials. On our website, we display testimonials from our customers. To do so, we request their permission by having them fill out the Customer Testimonials form, which includes their name and email address. Additionally, we send a follow-up email to ask if they would like to be featured on our site and give their consent.

Request feedback. We highly appreciate your feedback and would like to invite you to take part in our surveys. These surveys aid in our research and help us enhance our services.

We provide third-party service links that enable you to communicate with other users through social media platforms like Facebook and Twitter. (e.g., Share this page).

If you decide to utilize any of these services, Social Media Platforms may gather your information such as your IP address and which pages you view on our site, using your browser settings or their sharing feature(s).

Do We Share Your Information with Anyone?

Rest assured that we will not share or lease your personal information to any third party. Your personal information might be shared with third parties in certain situations, which are limited and specific including:

• We work with service providers to help us provide services to you. (for example, payment processors and delivery companies)

• We work with third-party service providers to help us with delivering our services. (for example, product manufacturers and credit card networks)

• We rely on third-party providers, such as website maintenance and security companies, to assist with customer support. We require them to keep any personal information they receive from us confidential and they are not permitted to use it for their own purposes or share it with others without our permission. Additionally, they cannot grant access to this information to anyone else without our consent.

Consent

We will always seek your consent before using your personal information. However, in certain cases where the law requires or permits us to share your information with third parties, we may do so. These third parties may assist us in providing services to you or provide services on our behalf, such as delivery companies or payment processors. Whenever we collect your data, we will inform you about how it will be used and provide you with their privacy policies.

Legal Obligation

Sometimes, we may need to share personal information with government authorities or law enforcement if required by law. We may also need to disclose personal information to protect our legal rights or those of others.

Who Do We Share Your Information With?

We may need to share your information with third-party organizations that provide services on our behalf, such as accounting firms for financial statements or marketing agencies to reach potential customers. However, we ensure that these third parties only access your data to complete specific tasks for us and under strict confidentiality agreements. We require them to protect your Personal Information in a manner consistent with our Privacy Policy when working with us.

We may share your data with third-party partners who help us provide our services or market our products to you. However, we ensure that these companies only use and disclose your data as necessary to perform their duties for us and not for any other purposes.

Cloud Computing Services

To ensure the best service, we may share your personal data with third-party cloud computing providers, such as Google Cloud Platform. Rest assured that these providers are obligated to keep your information confidential and secure.

Content Optimization

When you access our website, we may obtain specific details about your device, such as your web browser, IP address, time zone, language preference, referring source, and operating system. We use this information to enhance your user experience when you return to our website, as well as to better understand our customers' needs. This data is also used to enhance the functionality and performance of our website and services.

Data Backup and Security

We take necessary precautions to safeguard your data from being lost, misused, or accessed without authorization. However, please note that despite our efforts, no method of data transmission over the Internet or storage on servers can be fully guaranteed as secure.

Do We Use Cookies and Trackers?

To enhance your site experience, we utilize cookies and tracking. We keep track of your preferences, such as whether you've read an article or are logged in, to personalize ads. Additionally, we use cookies for security purposes, such as monitoring the number of visitors to prevent site crashes from overloading.

If you do not want to agree to this, you can opt-out by checking the "Do not allow sites to set cookies" box when you visit our website. After that, click on Accept & Close at the bottom of this message window.

Do We Use Google Maps and APIs?

To help you find our facilities/locations and provide accurate directions, we use Google Maps and APIs. Our use of the Google Maps API serves multiple purposes, such as guiding you to our locations and providing driving directions. Additionally, we can provide directions for getting from one place to another. (For example, you can search for directions from your residence to the closest Walgreens or CVS.), telling you the distance between two locations in miles (For example, you can go to the closest Walgreens or CVS in your hometown.) and more.

How Long Do We Store Your Information?

At our company, safeguarding your personal information is our top priority. We only keep your data for as long as we need to fulfill the reasons it was collected or to follow legal requirements. If you've shared your email or phone number with us for product and service updates, we'll use that information to get in touch with you.

Still, we have not received your explicit consent to receive communications from us. (for example, via an online form). If that's the situation, we'll keep that data until it's no longer necessary for those specific purposes. (e.g., if there is no longer a need for us to contact you).

How Do We Safeguard Your Data?

We are deeply committed to ensuring the security of your data and have put in place various technical, organizational, and physical safeguards to safeguard it. These include:

• Encryption of data in transit

• Firewalls to limit access to our systems

• Physical and technical security controls

We have a security team that works around the clock to monitor for any potential threats at all our facilities across the world. They are responsible for taking action against any identified software gaps as soon as they are discovered by the developers. Additionally, we regularly test our systems to detect any vulnerabilities before they can be exploited by cybercriminals or hackers.

To ensure compliance with GDPR regulations, we have appointed a Data Protection Officer (DPO). Their responsibility is to oversee the secure handling of personal data during business transactions and activities. They also provide training to our staff on how to maintain data security.

Do We Gather Data from Children?

To ensure the safety of children, we do not collect data from anyone under the age of 13. We have taken measures to prevent our partners and us from marketing to them, collecting their data, or allowing them to use our services if they are under 13 years old.

To use our services, users over 13 must create a valid account. However, we do not require any personal information during the sign-up process. All we need is your email address in order to send you an invite code if you choose to join us.

What Are Your Rights of Privacy?

We want you to be informed about how we collect and use your data. You can discover what information we gather, why it's necessary, how long we retain it, who we share it with, and other relevant details.

If you do not want us to use your data for marketing, you can let us know. Additionally, if you think we are processing your data illegally, you can request that we delete or limit our processing of it. (for example, If there is no valid justification for a third-party corporation, like Google or Facebook, to utilize their services.). For more information, please refer to the Privacy Notice section below.

How Do We Enable Do Not Track on Our Website?

We support Do Not Track (DNT) settings and do not employ any third-party cookies, such as Pixels or Similar Technologies, either on our website or in email communications. The only cookies we use are "first-party" cookies for Newsletter subscribers. These cookies are essential for delivering personalized emails related to your preferences, e-commerce shopping cart activities, and membership application status updates on your account page(s).

We don't utilize any scripts or plugins from social media platforms like Facebook or Twitter. However, you may come across social media buttons on our website pages that link to those sites whenever someone links their accounts with ours. If they choose to receive notifications about our new content, it will appear on their timelines once per day. (or more often depending upon how many friends they follow).

If someone selects this option when creating an account with us, we may add them to relevant mailing lists during registration. However, we will only do so if they choose to opt-in beforehand. Otherwise, we will never add them without their explicit consent. This is known as 'opt-in' rather than 'opt-out.'

How Do We Update this Notice?

We will update our Privacy Policy and post a notice on our site if we make any significant changes to our privacy practices. The date the updated policy takes effect will be posted in the "Last Updated" section at the top of this page. We may also inform you of these changes via email or postal mail.

How to Get in Touch with Us Concerning this Privacy Notice?

If you need to reach us regarding this Privacy Notice, please use the following contact information:

Email: info@activephysiobrampton.com

Phone: (905) 230-6651

Post:

Active Physiotherapy Brampton
31 Steeplebush Ave Unit 1a
Brampton, ON L6R 3B4

How to Collect, Delete, Update or Review the Data We Collect About You?

• If you no longer wish to use our products and services and want your data deleted, simply contact us at info@activephysiobrampton.com to request the deletion of your account.
• If you would like us to update or review the information we have gathered about you, simply let us know. We will do our best to ensure that the data we have on file is accurate and up-to-date in accordance with legal requirements. (for example: It is necessary to continue with further collection as it is mandated by law.).
• If you wish, you can also request other changes from us, like putting a stop to the gathering of certain types of personal information about you. (unless otherwise required by law) or for changing how we process your data (for example: If you want to stop receiving marketing communications from us in the future, simply make a request.).

Conclusion

At Active Physiotherapy Brampton, we aim to be open and honest about the information we gather, how we employ it, and with whom we share it. Our privacy policy is designed to assist you in making informed choices about your data by clarifying how we collect and utilize it for our services.